Program Overview
In today’s fast-evolving business world, first-time managers face major challenges. They have to lead a younger generation of digital natives while reporting to a well-informed senior management team. Becoming an effective leader requires functional knowledge and interpersonal skills. Professionals looking to acquire these leadership skills early on in their careers are the ones setting themselves up for future, long-term success.
During this program, participants will learn real-world strategies required to excel in decision-making, implementation, organizational learning, and change management. The program will provide participants with the key tools and techniques to become effective managers and efficient team players.
This program features a series of faculty presentations, up-to-date case studies, dynamic group discussions, and interactive problem-solving activities. Throughout the program, first-time managers will delve into how to become responsible and accountable for business growth; design, direct, and shape organizational processes to their advantage; and influence the context and environment in which decisions are made.
This program is an attendance program consisting of 33 hours, conducted over four weeks.
Program Outline
1. Effective Management Skills (15 hours)
Participants will be discussing the core functions of management in organizations and the difference between management and leadership; relevant 21st century skills with focus on problem solving, critical thinking, creativity and innovation; differences between technical, interpersonal and cognitive skills and their effects on efficiency and effectiveness; and finally, participants will be able to analyze their managerial traits and understand their own strengths and challenges.
2. Financial Statements Essentials (6 hours)
This topic will introduce participants to the fundamentals of finance that include reading financial statements, how to improve financial performance and increase profitability, what are the main sources of finance (advantages and disadvantages of each) in order to optimize capital structure, and finally, the overview of costing to help participants know how to price their products/services and when to achieve a break-even point.
3. Connecting with Customers (6 hours)
Marketing is a vital business function that is necessary in nearly all industries. Successful marketing strategies help in not only understanding the consumers and their needs, but also in boosting sales, building company reputation and fostering healthy competition. This topic will provide participants with the opportunity to explore the role of marketing and recognize the importance of having a well-balanced marketing mix.
4. The Manager as a Coach (6 hours)
Providing managers with coaching skills training is an essential step in the workplace. Effective managers use coaching to establish clear expectations, assess performance, deliver feedback and create confidence and engagement across their teams.
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