Sep 20, 2021  
2013-2014 Academic Catalog 
2013-2014 Academic Catalog [Published Catalog]

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OPMG 404/4204 - Service Operations and Strategy (3 cr.)


Service organizations are dominating the global economy in terms of GDP share and employment, this is even more acute in the Egyptian economy. As such, the need to know how to design, operate and analyze service operational systems is more crucial than ever. This course covers the basic principles behind the design and operation of service enterprises with focus on service facility design, location, demand management, yield management and service capacity planning. Industries which could be considered include tourism, hospitality, financial, health care and government operations.

When Offered
Offered in spring.
Enrollment in is limited, and priority is given to students seeking the Bachelor of Business Administration degree or the Bachelor of Accounting degree, students enrolling in specified as collateral requirements in other majors, and students who have declared business administration as a minor.

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